Troubleshooting

Common problems and how to fix them. First, check Howie's status to rule out a problem on our end. If howie.lol won't load at all, our backup status page at howie.betteruptime.com is hosted separately and stays up.

Howie didn't act on a scam post

1. Role position. Howie can't ban, kick or give a timeout to anyone whose highest role is above or equal to Howie's. Move Howie's role up.
2. Missing permission. Run /setup and submit the form. Howie's reply lists any permission it's missing.
3. Channel access. Howie only checks channels it can see. Check the channel's permissions for the Howie role.
4. Exempt role. Howie ignores members with roles you marked as exempt, such as moderators.
5. New scam. If none of the above apply, the scam may be one Howie hasn't seen.

Reports aren't showing up

• Make sure a report channel is picked in /setup.
• Check that Howie can view, send messages and embed links in the report channel. Submitting /setup checks this for you.
• If the report channel was deleted, pick a new one in /setup.

Howie acted on a real message

1. Check what happened. Your server's Audit Log shows every action Howie took, even with reports off. Howie's reports don't include the deleted message, so to see what was actually posted, you need a bot that logs deleted messages, such as Dyno or MEE6.
2. Undo the action. Remove a timeout from the member's profile, or unban them in Server Settings under Bans. Kicked members can rejoin with an invite.
3. Tell us. Email the report details to ceo [at] howie [dot] lol. We'll review the match and fix the fingerprint or rule that caused it.

A member's account was hijacked

They're a victim, not a scammer. Point them to these steps before letting them back in:

1. Change their Discord password, which also logs out every other session.
2. Turn on two-factor authentication in Discord's My Account settings.
3. Review Authorized Apps and remove anything they don't recognize.
4. Never scan Discord login QR codes sent by other people.

Once the account is secure, they can undo Howie's action themselves at howie.lol/appeal, unless your server turned off Allow appeals in /setup. A moderator can also lift the timeout or unban them.

I want to change Howie's AutoMod rules

Howie manages rules whose names start with Howie and may overwrite manual edits when it updates them. To add your own terms, create a separate AutoMod rule instead. To stop Howie from managing AutoMod, uncheck AutoMod rules in /setup, which also removes Howie's rules.

Removing Howie

Kick Howie from the member list or remove it in Server Settings under Integrations. Before you do, uncheck AutoMod rules in /setup so Howie removes its rules. Once Howie leaves, it can't remove them, though you can delete rules named Howie yourself. Howie deletes your server's settings when it's removed.

Still stuck?

Email ceo [at] howie [dot] lol with your server ID and what happened.